1,hello ***
Your message has been forwarded to Windows Live Hotmail Customer Support.
This is Jay and I understand you are requesting for the reopening of your
account. I know how important it is for you to have your issue addressed.
We have reviewed your account and have determined that it was closed due
to a Terms of Use (TOU) violation. If you feel that this was a fault on
our end, please tell us why you think this is not in accordance with our
policy. We can validate it is in line with our Terms of Use. To read our
TOU, please visit
http://help.live.com/help.aspx?project=tou&mkt=en-us.
If you paid for your account, please follow the instructions below to
contact our Billing Department. Accounts that are closed due to Terms of
Use violations do not receive a credit or a refund.
How to contact Windows Live Hotmail Billing Support:
1. Open your Internet browser.
2. Visit the following Web site:
http://support.live.com
3. If the language and country that you want do not already appear under
the MSN butterfly icon, click the language that appears, and then click
the language and the country that you want.
4. Sign in by using your paid Hotmail account credentials.
5. Click "Windows Live Hotmail Plus", or click any of the other paid
subscriptions that you have.
6. Under "Customer Service", click the button that corresponds to the
type of support that you want.
Sincerely,
Jay B.
Windows Live Hotmail Customer Support
--- Original Message ---
From : WEBCS.SNID.00.00.EN.SYK.MNL.TS.T01.SPT.00.EM
Sent : Monday, October 12, 2009 1:30:48 PM UTC
To : *******************************************
Subject : RE: SRX1114217111ID - SenderID
Hello ****
Thank you for writing to the Sender ID Management Team. My name is Glenn
and I gather that you are unable to access your ******************************************
account. I understand the importance of having this addressed
immediately.
You have reached the Sender ID Management Team, which specializes in
handling technical issues and concerns with the Sender ID program. To
know about the Sender ID program, you may visit:
http://www.microsoft.com/senderid
After checking your account, I determined that the best department to
assist you with your concern would be the Windows Live Hotmail Customer
Support Team. For your convenience, I will transfer your e-mail to the
correct department and they should contact you as soon as possible.
You are valuable at Windows Live and we strive to provide you with
consistent and effective service.
Sincerely,
Glenn
The Sender ID Management Team
--- Original Message ---
From : *******************************************
Sent : Monday, October 12, 2009 11:43:55 AM UTC
To : b5ad28e2-4b91-482b-ac6a-051919859f1e
Subject : SenderID
Service:
SenderID
What type of problem do you have?
Contact email address
*******************************************
Domain name(s) to be added to the SenderID program. Please use a new line
for each domain.
I Can't open my e-mail (******************************************)
Does the domain have a SPF record?
No [No]
If Yes, what is the SPF record associated with domain(s) Please separate
each SPF record with a semi-colon.
Which operating system are you using?Windows Vista: Mozilla/5.0 (Windows;
U; Windows NT 6.0; en-US) AppleWebKit/532.0 (KHTML, like Gecko)
Chrome/3.0.195.25 Safari/532.0
Which browser are you using: Desktop
Location: en-us - English (United States)
Type of Support: E-mail Support
Browser Default Language: ar,en-US;q=0.8,en;q=0.6
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